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Head of Operations

About the opportunity:

Our client has a great leadership position that is perfect for someone who is working on a career path towards a COO role. This is an opportunity to join a tight-knit team in a small tech business that has an expanding domestic and international market. This role is a remote role with meeting once or twice a week as required.

Role description:

The core responsibilities of the role are across operations and delivery. You will be responsible for managing BAU operations, including measuring and monitoring the health of our clients infrastructure and processes and managing the technical team.

Responsibilities will include:

  • Leading our clients BAU operational setup and delivery of feedback programs

  • Process design and improvement for Operations

  • Client Support Processes and delivery

This role will suit someone with the following background / experience / qualities:

  • Relevant background roles would include (but are not limited to) Project Management, Process Improvement, Business Analyst, Product Manager, Consulting, Leading Technical or PS Teams, Support Manager

  • Technical Knowledge

    • Familiar with core technology concepts such as; Database structure and queries, Html, Json, APIs, Software Development Lifecycle, Continuous Integration/Improvement, version control, csv data files, logs. 

    • Ability to write spreadsheets (including complex formulae and charts)

    • Sufficient technical knowledge and experience to combine software services/apps (that are able to be configured together without programming) 

    • No programing is required

About the company:

Our client was founded in 2004 by a Wellington-based couple. They have pioneered a fresh new approach to customer feedback that is being recognised around the world. They work with clients in Australasia, the UK, and the US to bring feedback to life across entire organisations with their unique feedback programs.

What will they offer:

  • A competitive remuneration package based on experience
  • Be part of an easy-going and friendly team
  • A variety of work
  •  Career progressions

To find out more:

If you are interested in finding out more about this role please apply below or email us.


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